These Terms & Conditions govern your use of the MME Giant Designers website, services, and purchases. By placing an order or using our services, you agree to be bound by these terms.
Before you read the legal details, here are the four principles that guide everything we do.
No hidden fees, no surprises. What you see is what you pay — always.
Fully compliant with South Africa's Consumer Protection Act (Act 68 of 2008).
We respect your consumer rights and provide clear dispute resolution channels.
Every piece is handcrafted to the highest standards — or your money back.
Welcome to MME Giant Designers. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "You") and MME Giant Designers ("Company", "We", "Us", or "Our").
By accessing our website, using our services, or placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Shipping & Returns Policy.
These Terms, together with our Privacy Policy and Shipping & Returns Policy, constitute the entire agreement between you and MME Giant Designers regarding your use of our website and services, and supersede any prior agreements or understandings.
These Terms are provided in English. If translated into other languages, the English version shall prevail in the event of any conflict or inconsistency.
MME Giant Designers is a proudly South African bespoke clothing brand based in Boksburg, Gauteng. We design, tailor, and sell premium clothing for men, women, and children, and offer custom tailoring services.
| Legal Name | MME Giant Designers |
| Trading Name | MME Giant Designers |
| Registration | Registered in South Africa |
| Physical Address | 32 Olivia Road, Eveleigh, Boksburg, 1459, South Africa |
| Phone | +27 63 268 1881 |
| legal@mmegiant.co.za | |
| Website | www.mmegiant.co.za |
We operate in compliance with the following South African legislation:
To use our website and services, you must meet the following eligibility requirements:
If you are under 18, you may only use our website and services with the involvement and consent of a parent or legal guardian. We reserve the right to refuse service to anyone without providing a reason, particularly where we suspect underage use without proper consent.
By placing an order through our website, WhatsApp, email, or in-person at our studio, you are making an offer to purchase products or services from us, subject to these Terms.
All orders are subject to acceptance by MME Giant Designers. We reserve the right to:
Upon placing an order, you will receive an order confirmation via email or WhatsApp. This confirmation does not constitute acceptance of your order — acceptance occurs only when we dispatch your order or begin production (for custom items).
We strive to provide accurate product descriptions, images, measurements, and pricing. However:
If a product is listed at an incorrect price due to a typographical error or system glitch, we reserve the right to refuse or cancel orders placed at the incorrect price, even after order confirmation. You will be notified and given the option to purchase at the correct price or cancel.
All prices are listed in South African Rand (ZAR) and include Value Added Tax (VAT) at the prevailing rate, unless otherwise stated.
We reserve the right to change our prices at any time without prior notice. However, price changes will not affect orders already confirmed and paid for.
We accept the following payment methods:
| Order Type | Payment Terms |
|---|---|
| Ready-to-Wear | Full payment required before dispatch |
| Custom Tailoring | 50% deposit upon order, 50% before delivery |
| Bridal/Couture | 50% deposit, 50% at final fitting |
| Group Orders (5+ items) | 30% deposit, balance before delivery |
For orders with outstanding balances, we reserve the right to:
All transactions are conducted in South African Rand (ZAR). International customers are responsible for any currency conversion fees charged by their bank, as well as any import duties, taxes, or customs fees applicable in their country.
Custom and bespoke orders are specially crafted to your measurements and specifications. Due to their personalised nature, they are subject to additional terms.
All custom orders begin with a consultation (in-person, via WhatsApp, or video call) where we discuss:
Before production begins, we will provide you with a design sketch, fabric swatches, and a written quotation. Production will not commence until you have provided written approval (via email, WhatsApp, or signed quotation).
Custom orders typically take 7–21 business days from approval, depending on complexity. Bridal and couture commissions may take 2–6 months. We will provide an estimated completion date at the time of order, but this is an estimate only and not a guaranteed delivery date.
Custom orders include 2–3 fittings (depending on package) to ensure the perfect fit. You are responsible for attending scheduled fittings. Failure to attend fittings may delay your order.
While we take all measurements professionally, you are responsible for:
We offer free alterations within 30 days of delivery for custom orders to address minor fit adjustments. Major alterations (requiring significant rework) may incur additional charges.
We offer multiple shipping options across South Africa and internationally. Full details are available in our Shipping & Returns Policy.
Delivery times are estimates only and begin from the date of dispatch (not order placement). We are not liable for delays caused by:
Risk of loss or damage to products passes to you upon delivery (i.e., when the courier marks the item as delivered, or when you collect from our studio). We insure all shipments, and will assist you with claims in the event of loss or damage during transit.
If delivery is attempted and unsuccessful (e.g., no one available to receive the package), the courier will hold the package at a collection point for 5–7 business days. If not collected, the package will be returned to us, and you will be responsible for return shipping costs plus re-delivery fees.
For international orders:
We want you to love every MME Giant piece. Our returns policy is designed to be fair and hassle-free, in compliance with the Consumer Protection Act.
You may return ready-to-wear items within 30 days of delivery if:
The following items cannot be returned (except if defective):
Upon receipt and inspection of returned items, refunds will be processed within 5–7 business days to the original payment method. Store credit is issued instantly.
Exchanges are available for size, colour, or style swaps on ready-to-wear items within 30 days. We cover exchange shipping costs within South Africa.
If your item arrives damaged or defective, please notify us within 48 hours with photos. We will arrange a free return and provide a replacement or full refund.
We stand behind the quality of our products. All MME Giant Designers items come with the following warranties:
We warrant that all products:
Our quality warranty covers defects for 6 months from the date of delivery, provided the item has been used and cared for according to the care instructions provided.
The warranty does not cover:
If a product is found to be defective within the warranty period, we will, at our discretion:
All content on our website and all products designed, created, or sold by MME Giant Designers are the intellectual property of MME Giant Designers or its licensors, and are protected by South African and international copyright, trademark, and other intellectual property laws.
This includes, but is not limited to:
You may:
You may not, without our prior written consent:
If you create an account on our website, you agree to the following:
We reserve the right to suspend or terminate your account at any time, without notice, for any reason, including but not limited to:
Upon termination, we may retain certain account information as required by law (e.g., transaction records for tax purposes). You may request deletion of your personal data in accordance with our Privacy Policy.
Our website is provided for your personal, non-commercial use. By using our website, you agree not to:
We strive to maintain 24/7 website availability, but we do not guarantee that the website will be:
We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of third-party sites. You access such sites at your own risk.
To the maximum extent permitted by applicable law (including the Consumer Protection Act), MME Giant Designers shall not be liable for any:
Where we are found liable despite the above limitations, our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.
Nothing in these Terms limits or excludes our liability for:
You agree to indemnify, defend, and hold harmless MME Giant Designers, its owners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in defending such claims.
We are committed to resolving disputes fairly and efficiently. If you have a complaint or dispute with us, please follow this process:
Most issues can be resolved quickly by contacting us:
We aim to respond to all complaints within 5 business days and resolve them within 15 business days.
If your issue is not resolved through direct contact, you may submit a formal written complaint to our Information Officer at legal@mmegiant.co.za. Your complaint should include:
If we cannot resolve your complaint internally, you may refer the matter to:
To the extent permitted by law, you agree to resolve disputes with us on an individual basis and not as part of a class, consolidated, or representative action.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa.
Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa, specifically the courts within the Gauteng Province.
If you are accessing our website or services from outside South Africa, you are responsible for compliance with your local laws. We make no representation that our website or products are appropriate or available for use in other jurisdictions.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by both parties.
We reserve the right to modify these Terms at any time, at our sole discretion. Changes may be made to:
We will notify you of material changes by:
Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must discontinue use of our services.
We review these Terms at least every six months to ensure ongoing compliance with applicable laws and best practices. The current version is always available on this page.
If you have any questions, concerns, or complaints about these Terms, our products, or our services, please contact us using the information below:
| Legal & Compliance | legal@mmegiant.co.za |
| Customer Support | support@mmegiant.co.za |
| Privacy Matters | privacy@mmegiant.co.za |
| Phone | +27 63 268 1881 |
| +27 63 268 1881 | |
| Postal Address | MME Giant Designers, 32 Olivia Road, Eveleigh, Boksburg, 1459, South Africa |
| Studio Hours | Mon–Fri: 08:00–18:00 · Sat: 09:00–15:00 · Sun: Closed |
| Response Time | Within 5 business days (15 days for formal complaints) |
If you wish to lodge a complaint with a regulatory body, you may contact:
| National Consumer Commission (NCC) | www.thencc.org.za |
| Consumer Goods and Services Ombud (CGSO) | www.ombud.org.za |
| Information Regulator (POPIA) | www.inforegulator.org.za |
Have questions about these Terms or need clarification on a specific provision? Reach out — we respond within 5 business days.
legal@mmegiant.co.za
+27 63 268 1881
+27 63 268 1881
32 Olivia Rd, Eveleigh,
Boksburg, 1459
