Everything you need to know about getting your MME Giant piece delivered — and what to do if it's not quite right. No hidden fees, no fine print surprises.
Every MME Giant piece is carefully inspected, wrapped in branded tissue paper, and packed in a sturdy box before it leaves our Boksburg studio. We want your order to arrive exactly as we intended — pristine, pressed, and ready to wear.
We ship across South Africa via trusted couriers, and offer free local delivery in Boksburg for qualifying orders. International shipping is available on request.
Multiple delivery methods to fit your schedule and location. All orders include tracking and insurance.
| Method | Delivery Time | Cost | Availability |
|---|---|---|---|
|
Local Boksburg Delivery Hand-delivered by our team |
1–2 business days |
FREE over R800 |
Boksburg & surrounds Best Value |
|
Standard Courier Pudo / PostNet / Courier Guy |
3–5 business days |
R120 |
Nationwide (South Africa) |
|
Express Courier Next-day available in major cities |
1–2 business days |
R220 |
Major SA cities Fastest |
|
Studio Collection Pick up at 32 Olivia Rd, Eveleigh |
Ready in 24 hours |
FREE |
All orders · By appointment |
|
International Shipping DHL / FedEx — quote on request |
7–14 business days |
Quoted |
Worldwide · Customs duties may apply |
We want you to love every piece. If it's not quite right, we make returns and exchanges simple and stress-free.
Changed your mind? No problem. Return any ready-to-wear item within 30 days of delivery for a full refund or store credit.
Wrong size? Different colour? Exchange any ready-to-wear item for another of equal or greater value — we'll cover the shipping both ways.
Refunds are issued to the original payment method within 5–7 business days of receiving and inspecting your returned item.
Returning or exchanging an item is quick and easy. Follow these steps and we'll take care of the rest.
We'll send you a Return Authorisation (RA) number and return address within 24 hours.
Repack the item in original packaging with all tags attached. Include your RA number.
Courier the parcel to our Boksburg studio. Keep your tracking number safe.
Once inspected, your refund or exchange is processed within 5–7 business days.
A few things to keep in mind to ensure a smooth return or exchange experience.
Custom-tailored, monogrammed, or made-to-measure items are final sale and cannot be returned or exchanged due to their personalised nature. Please confirm all measurements before production begins.
Items purchased during sales or with promotional codes are eligible for exchange only (not refund) within 14 days of delivery. Store credit is also available.
Earrings, swimwear, underwear and personal care items are non-returnable for hygiene reasons unless defective. All other accessories follow standard return policy.
Please return items in their original branded packaging with all tags, labels and protective materials intact. Items returned without original packaging may incur a 15% restocking fee.
If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos. We'll arrange a free return and send a replacement or full refund — no questions asked.
International customers are responsible for return shipping costs and any applicable customs duties. We recommend using a tracked, insured courier service for all international returns.
Enter your order number or tracking code below to see the latest status of your shipment. You'll also receive tracking updates via email and WhatsApp.
Need help? Email support@mmegiant.co.za or WhatsApp +27 63 268 1881
Quick answers to the questions we hear most about shipping and returns.
Local Boksburg delivery takes 1–2 business days. Standard nationwide courier is 3–5 business days. Express courier is 1–2 business days to major cities. Custom and bespoke orders have longer lead times (7–21 business days) as noted at the time of order.
Yes — free delivery within Boksburg on orders over R800. Studio collection is always free. Standard courier is R120 and express courier is R220 for orders under R800. International shipping is quoted on request.
Unfortunately, custom-tailored, made-to-measure, and monogrammed items are final sale and cannot be returned or exchanged due to their personalised nature. We include 2–3 fittings in our Signature and Prestige packages to ensure the perfect fit before final delivery.
Please notify us within 48 hours of delivery by emailing support@mmegiant.co.za or WhatsApping +27 63 268 1881 with photos of the damage. We'll arrange a free return and send a replacement or full refund — no questions asked.
Email support@mmegiant.co.za or WhatsApp +27 63 268 1881 with your order number and reason for return. We'll issue a Return Authorisation (RA) number within 24 hours. Pack the item securely with the RA number included and courier it back to our Boksburg studio.
Once we receive and inspect your returned item (usually 1–2 business days), refunds are processed within 5–7 business days to your original payment method. Store credit is issued instantly. You'll receive email confirmation when your refund is processed.
Yes, we ship worldwide via DHL and FedEx. International shipping costs and delivery times are quoted on request. Please note that customs duties, taxes, and import fees are the responsibility of the recipient and are not included in our shipping fees.
Yes — as long as your order hasn't been dispatched yet. Email or WhatsApp us immediately with your new address. Once an order has shipped, we can no longer change the delivery address, but you can redirect the parcel via the courier using your tracking number.
The courier will attempt delivery twice. If unsuccessful, your parcel will be held at the nearest collection point for 5–7 business days. You'll receive an email and SMS with collection instructions. For orders over R2,000, a signature is required.
Yes! All orders come in our signature branded packaging. For an additional R50, we offer premium gift wrapping with a hand-tied ribbon and personalised gift card. Just select the option at checkout or mention it when ordering via WhatsApp.
Questions about your order, shipping, or returns? Reach out — we respond within 24 hours.
support@mmegiant.co.za
+27 63 268 1881
+27 63 268 1881
32 Olivia Rd, Eveleigh,
Boksburg, 1459
